Tree Top’s new plant warranty as of 3-3-2020. Plants purchased before its date are subject to the warranty terms at the time of purchase.
Tree Top’s 6 Month Warranty
Trees and shrubs purchased from Tree Top have a warranty of 100% of the purchase price for 6 Months.
If it dies during the warranty period, bring the receipt and a picture of the dead plant to Tree Top. You will receive a credit for 100% of what you paid for the original plant.
Trees and shrubs planted by Tree Top have a
1 Year Warranty
Trees and shrubs planted by Tree Top have a warranty of 100% of the purchase price for 1 Year including planting.
If it dies during the warranty period, we will replant a new tree or shrub for you. (Equal in value to the price paid for the original plant).
Trees and shrubs purchased at a discount are warranted for 100% of the purchase price, not the full retail value.
The price of the replacement tree or shrub is based on current pricing, not the original price paid.
•Warranty is on the original plant only. Plants purchased with plant replacement credit are not warrantied.
•No cash refunds. If a suitable replacement cannot be found a store credit will be issued.
•No warranty without a sales receipt.
•Warranty does not apply to plants damaged due to extremes in weather, neglect or vandalism.
•Warranty is nontransferable.
•Warranty does not cover plants that have damaged appearance but will recover with care.
•No warranty on trees or shrubs planted in above-ground containers.
•No warranty on annuals, perennials, houseplants or plants purchased for resale.
If you are having any issues with your plants, follow this link and fill out the form and we will be happy to help.